The SAMI Repository

Frequently Asked Questions

Answers to Customers’ Questions

How do I check my order?

To check your order, please log in to your account. Once in your account, go to the drop down menu, and click on the Orders tab. Or click on the following link: Orders .

How do I request a product not listed?

We appreciate your business and wanting to continue to shop with The SAMI Repository. We are constantly updating our product list and would like your request for products to purchase. To submit you recommendation, please send an email to our Customer Service department. Please complete the contact form and place your recommendation in the body of the email. Once your recommendation has been received, one of our customer service team members with research your request and follow up.

How long will it take for my products to be delivered?

 It is our goal to provide great service and deliver all packages to the requested delivery parameter of our customers. To check on the status of your delivery, please log in to your account. Once in your account, go to the drop down menu, and click on the Orders tab. Or click on the following link: Delivery and Shipping

Is my personal information secure?

The SAMI Repository takes privacy serious. We have implemented industry best practices for online security and safe guarding you personal information. Please visit our Privacy Policy, to read our policies on security.

I have questions regarding shipping

We are very grateful you choosing to make your purchase decision with The SAMI Repository. To view information on Shipping, please see our Delivery and Shipping policy.

I have questions regarding delivery

We are very grateful you choosing to make your purchase decision with The SAMI Repository. To view information on Delivery, please see our Delivery and Shipping policy.

I have questions regarding returns

It is our goal to provide the best service possible. We understand that the decision to make product returns are necessary. We will do everything possible to help you with your request to return your order. Please see our Return Policy.

I have questions regarding refunds

It is our goal to provide the best service possible. We understand that the decision to make product returns are necessary. We will do everything possible to help you with your request to refund your order. Please see our Refund Policy.

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